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Privacy Policy

Last updated: January 2026

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BeautyCall (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book treatments, purchase products, or enrol in training with BeautyCall Academy.

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This policy applies to all visitors, clients, students, and customers of BeautyCall.

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1. Who We Are

BeautyCall is a beauty business based in Southampton, UK, offering professional lash treatments, accredited beauty training through BeautyCall Academy, and the sale of lash products.

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If you have any questions about this policy or how your data is handled, you can contact us via the details provided on our website.

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2. Information We Collect

We may collect and process the following types of personal information:

Personal Details

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

Booking & Service Information

  • Appointment details

  • Treatment history

  • Training course enrolments

Payment Information

  • Payments are processed securely through third-party payment providers.

  • We do not store or have access to your full card details.

Website Usage Data

  • IP address

  • Browser type and device information

  • Pages visited and interactions with the site

 

3. How We Use Your Information

We use your information to:

  • Manage bookings and appointments

  • Provide beauty services and training courses

  • Process product orders and payments

  • Communicate important updates, confirmations, or changes

  • Respond to enquiries and customer support requests

  • Meet legal, regulatory, or insurance requirements

We will only use your data where there is a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or with your consent.

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4. Training & Accreditation Data

For BeautyCall Academy students:

  • Certain personal details may be shared with Guild Training International (GTi) for registration, accreditation, and certification purposes.

  • Students must be registered with GTi prior to attending training.

  • A separate registration fee payable to GTi may apply.

GTi processes your data under their own privacy policies.

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5. Marketing Communications

We may contact you with updates, offers, or news about BeautyCall services, products, or training only if you have opted in.

You can unsubscribe from marketing communications at any time by following the link in our emails or contacting us directly.

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6. Cookies

Our website uses cookies to:

  • Improve website performance and user experience

  • Analyse site traffic and usage

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

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7. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties only where necessary, including:

  • Payment processors

  • Booking and website service providers (such as Wix)

  • Training and accreditation bodies (e.g. GTi)

  • Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and in accordance with data protection laws.

 

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

While no system is 100% secure, we work hard to safeguard your information at all times.

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9. How Long We Keep Your Data

We only retain personal data for as long as necessary to:

  • Provide our services

  • Meet legal, tax, or insurance requirements

  • Resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymised.

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10. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise any of these rights, please contact us via the website.

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11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.

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13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details provided on our website.

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